FAQs

Common Answers to your Invitation Questions

What is a custom designed invitation?

Custom means your invitation suite will not be the same as everyone else’s. You will be working with a professionally trained graphic designer (that’s me!) to help guide you through the process and to take care of the details. 

When you work with a designer to create a custom suite, each detail is crafted especially for you, in all of your uniqueness as a couple. Plus you get personalized customer service (from me!) to oversee the entire process from start to finish.

What is a semi-custom designed invitation and do you offer this?

Semi-custom suites begin by choosing a design from our House Collection. These can then be customized to your colors and fonts and are printed on 120# cotton paper using high quality digital printing. However, you can upgrade to other printing processes and add embellishments for an additional fee. 

What will it cost?

While packages start around $1,500 for semi-custom and peak towards $10,000 for custom design, the average initial investment is around $3,500 which includes invitations, response cards with accompanying envelopes, information cards and could also include embellishments like silk ribbons, wax seals, and envelope liners. Your wedding stationery cost will depend on the materials used, printing method, quantities and embellishments.

The best way to get an idea of how much your wedding stationery may cost is to request an estimate. You can do this by filling out our wedding questionnaire.

How long does the process take and how should we get started?

Creating a custom stationery suite usually takes between 2-4 months from the initial inquiry to the time that your invitations will be ready to mail. This often depends on printing methods and sourcing materials as well as how long the proofing process takes. Learn more about our style by visiting our Gallery, Pinterest or Instagram to decide if we are the right fit for you!

Invitations are mailed between 6-8 weeks before the wedding day for non-destination weddings and 8-10 weeks for destinations when the majority of your guests are out of the area.

We recommend beginning your design process 4-6 months prior to your wedding date. Send us an email or fill out our online questionnaire so we can  get a feel for your needs and budget. Then we’ll prepare a design proposal. Once you approve the proposal and estimate we can begin the design process.

What print methods do you use?

Depending on the style we are creating, we use and combine several methods including letterpress, foil stamping and the highest quality digital flat printing. We also work with engraving and laser cutting on a variety of surfaces like wood, metal and acrylic.

Can you rush my order?

Most of our process is done in house, and we partner with local printers and calligraphers so we may be able to accommodate rush projects depending on our current schedules. Please ask and we’ll do our best. Rush orders will be charged a rush fee of 20% of the project total and included in the invoice which is due in full prior to production.

What kind of payment to you require?

Once an estimate is prepared and contract is signed, a non-refundable retainer is required before any design work begins. This retainer is applied to the final balance which will be due before the order goes to print. We accept payments by check, Paypal, Stripe and Square via our online invoicing system. All major credit cards are accepted.

How many invitation should I order?

The rule of thumb is to order 10-15% over what you think you need. Something to keep in mind is to send one invitation per household, plus extras for keepsakes, forgotten guests, or incorrect addresses. If you are hand addressing envelopes, mistakes inevitably happen, so be sure to order extra envelopes because reprints are costly.

Can you design other printed materials and signage?

You bet! Coordinating your “day of” wedding paper goods is the simplest way to maintain a cohesive look. Our most popular requests are menus, name cards, programs, napkins, coaster favors, tags, welcome booklets, seating charts and anything else you can dream up!

What if there’s an error on my invitation? What is your refund policy?

Because of the custom nature of our products, we do not offer refunds. THIS IS WHY WE REQUIRE APPROVAL OF YOUR ARTWORK BEFORE PRINTING. By approving, you’ve accepted full responsibility for the information, colors, typographic errors, phone numbers, addresses. etc. If you find errors after art is approved, you may ask for a reprint. Charges will apply. 

Still have questions? Email us today, we are happy to help.